Committed to offering the best services in welcoming, lively and pleasant environments
The 4 Star label
Launched in 2012, the 4 Star label is the Group’s signature of outstanding services at each stage of the customer’s shopping experience in Continental Europe.
The strategy creates strict guidelines for a more welcoming atmosphere, perfect cleanliness, more pleasant exterior and interior design, and a set of unique services, such as a personal shopper and valet parking.
The 4 Star label responds to customer expectations through a rigorous, 684-point assessment, externally audited by SGS, the world leader in service certification. The certifications are re-examined throughout the year, with SGS conducting surprise audits.
Some of our 4 Star services: cloakrooms, iPhone and Android applications, attractive rest areas equipped with connected benches, free and unlimited wifi, valet parking for cars and scooters, a shoe shining service, personal shopper, kids’ area and baby changing facilities, etc.
Click & Services
A dedicated and well-designed space with changing rooms where customers can have their shopping delivered, try on their clothes in comfortable changing rooms and return them directly.
A personal shopper and pressing service are also available.